IT Support · Leeds

Managed IT support in Leeds with fewer disruptions, stronger security and no surprises.

Proactive monitoring, a fast UK-based helpdesk and fully managed cyber security for Leeds and West Yorkshire businesses — so your team can focus on work, not IT problems.

200+ Leeds businessesSupported across West Yorkshire
Trading since 200320+ years in the city
Response in minutesLocal engineers, UK helpdesk

Request a callback

Tell us a little about your setup and a Leeds engineer will call you back — usually within the hour, 8:30–17:30 Mon–Fri. No obligation.

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Trusted by 200+ Leeds & West Yorkshire businessesProfessional services, healthcare and manufacturing teams across the city centre and beyond.
Cyber EssentialsIASME certified
Microsoft CSPCloud Solution Provider
NHS DSPTData Security Toolkit

Why switch to Aurora

Changing IT support shouldn’t be daunting. Here’s the difference Leeds businesses notice.

Before Aurora Tech Support

The problems we help fix

  • Staff losing hours to slow systems and constant IT interruptions
  • Cyber risks you know are there but don't fully understand
  • Microsoft 365 paid for, but not properly secured or backed up
  • Slow, impersonal support that never quite resolves the root cause
  • No clear IT roadmap — just reacting month to month
With Aurora Tech Support

How we actually help

  • Proactive monitoring that fixes issues before staff notice
  • Managed security across devices, email and identities
  • Microsoft 365 done properly — security, backup and governance
  • Fast, human support from a named local Leeds team
  • Plain-English reporting and regular planning reviews

IT support services in Leeds

Everything a growing Leeds business needs from its IT partner.

Proof, not promises

Leeds businesses have trusted us with their IT for over 20 years.

200+
Leeds businesses
Supported across Leeds and West Yorkshire.
20+
Years trading
Since opening in Leeds back in 2003.
7m
Avg resolution
Average resolution on a new ticket.
24·7
Monitoring
Devices monitored, patched and backed up.

Why a local partner

99% of issues are fixed remotely. For the other 1%, we’re just down the road.

On-site when it matters

Based in Leeds LS1, our engineers can be on-site across the city and West Yorkshire quickly when an issue needs hands-on attention.

Proactive monitoring

Industry-leading tools watch your infrastructure around the clock from our Leeds office, so most issues are caught and fixed before you notice.

Named local engineers

You’ll speak directly to an engineer who knows your business and your setup — no call-centre scripts, no being passed around.

What Leeds clients say

Trust, earned across the city over 20 years.

“
Aurora didn't just fix our IT — they helped us understand it. Issues dropped, security improved, and we finally had confidence in what we were paying for.
ODOperations DirectorLeeds professional services firm
“
Response times are contractual and they actually keep to them. Having a local team that knows our office and our people has made a real difference.
PMPractice ManagerHealthcare provider, West Yorkshire
“
Cyber Essentials felt daunting. Aurora made it straightforward and practical — they didn't just help us pass, they fixed genuine weaknesses.
FDFinance DirectorManufacturing business, Leeds

Leeds city centre

Pop in, or we’ll come to you.

We’re based in Leeds city centre and welcome face-to-face meetings — or we can arrange a call if that’s easier.

2-Work, Bank House
3rd Floor, 27 King Street, Leeds LS1 2HL
(0330) 2235401
8:30–17:30, Monday to Friday

Leeds IT support — FAQs

Questions Leeds businesses ask us

There’s no single size of business that needs a managed IT provider — it depends on how much your team relies on technology. As a rough guide, once you reach around 5+ staff and IT issues start pulling people away from their work, outsourcing usually pays for itself. It gives you expert knowledge, predictable costs, proactive maintenance and stronger security, while freeing your team to focus on what they do best.
Our managed support covers proactive 24/7 monitoring, a fast UK-based helpdesk, cyber security and endpoint protection, Microsoft 365 management, backup and disaster recovery, and regular reviews and planning. You get one accountable partner for support, security and the cloud — with named engineers who know your setup.
Most problems can be fixed remotely, but there are real advantages to working with a local partner. A Leeds-based team that knows your business and your people can be on-site fast when it matters, build a stronger relationship, and bring genuine local knowledge — giving you faster on-site support, more personal service and a partner invested in the local business community.
Yes. We offer tailored, transparent packages designed for small and mid-sized Leeds businesses, with flexible options to suit your needs and budget. You can expect proactive management, responsive support and clear pricing with no surprises.
Your IT requirements naturally expand as you grow, but we believe in fair, transparent pricing and only adjust when your needs genuinely change. As your Leeds business scales, we adapt your package with you — no arbitrary increases.
Yes. While the vast majority of issues are resolved remotely in minutes, our engineers are based in Leeds LS1 and can attend your premises across Leeds and West Yorkshire when an issue needs hands-on attention.
We’ve been supporting Leeds businesses since 2003 — over 20 years. In that time we’ve worked with hundreds of local organisations and grown into one of the city’s most experienced managed IT and cyber security providers, with offices across Yorkshire.
Available now · 8:30–17:30 Mon–Fri

A reliable, local IT partner for your Leeds business.

Proactive, preventative IT is more efficient — and cheaper — than firefighting. Let’s have a plain-English conversation about what good IT looks like for you.

What we’ve helped Leeds businesses with recently.

A rolling snapshot of real (anonymised) work we’ve completed for Leeds businesses over recent months — the day-to-day of good IT support.

📧

Accountancy firm, LS1

Aug 2026

Moved 18 mailboxes off legacy Exchange onto Microsoft 365. Reduced the monthly IT bill by roughly 30%.

🐾

Veterinary practice, LS18

Aug 2026

Rebuilt the practice server and migrated the patient records without missing a single appointment.

🥩

Independent butcher, LS1

Aug 2026

Fixed a card machine that kept losing signal at the till by relocating the WiFi access point.

🍷

Independent wine merchant, LS1

Aug 2026

Consolidated three business email domains under one Microsoft 365 tenant. Simpler admin, one bill.

👥

Consultancy firm, LS1

Aug 2026

Onboarded three new staff in a single day — laptops, Microsoft 365 accounts, printer access and VoIP handsets.

🤝

Care agency, LS28

Aug 2026

Rolled out mobile device management for the field team's phones so lost handsets can be wiped remotely.

⚖️

Family solicitors, LS1

Aug 2026

Documented the whole IT stack for their SRA audit — inventory, passwords, backup schedule, incident response plan.

🏨

Boutique hotel, LS1

Aug 2026

Replaced ageing WiFi across public areas with a UniFi mesh and branded captive portal.

🌐

Architects, LS11

Aug 2026

Sorted out slow file access by upgrading the office broadband and reshaping the internal switch layout.

🏪

Retail cluster, LS15

Sep 2026

Designed a shared IT support arrangement across three independent shops on the same street.

👥

Recruitment agency, LS11

Sep 2026

Consolidated three separate mailbox systems into a single Microsoft 365 tenant. No lost data, no downtime.

🏭

Manufacturing SME, LS1

Sep 2026

Ran a two-hour Cyber Essentials readiness session with the leadership team. Identified three quick wins before formal assessment.

🌸

Independent florist, Pudsey

Sep 2026

Sorted a temperamental card reader by upgrading the shop broadband to fibre.

📈

Boutique consultancy, LS27

Sep 2026

Set up a co-managed IT arrangement — their internal admin handles day-to-day, we cover the escalations.

💇

Independent hair salon, LS11

Sep 2026

Set up a shared calendar for staff bookings that syncs to their phones. No more overbooked appointments.

🚜

Independent farm shop, LS27

Sep 2026

Rebuilt the till/EPOS network after a storm knocked out the router. Back trading within 90 minutes.

🤲

Local charity, LS16

Sep 2026

Set up Microsoft 365 Business Basic under the nonprofit programme — free licences, real functionality.

💼

Independent accountant, Leeds

Sep 2026

Configured HMRC-compliant secure email exchange with an overseas client.

💻

Digital agency, LS7

Oct 2026

Sorted out a laptop that was refusing to install Windows updates — root cause was a stuck Delivery Optimization cache.

📊

Bookkeeping practice, LS28

Oct 2026

Moved off Google Workspace to Microsoft 365 for compatibility with the client's accounting software.

🏥

Care home group, LS1

Oct 2026

Rolled out Microsoft 365 Business Premium across five sites with Intune device management.

🚴

Independent bike shop, LS29

Oct 2026

Migrated the shop email off a personal address to a proper business Microsoft 365 tenant.

🛡️

Chartered surveyors, LS17

Oct 2026

Recovered a ransomware-infected laptop via Huntress. Confirmed no lateral movement. User back to work in 24 hours.

🔧

Manufacturing engineer, LS16

Oct 2026

Set up automated backups for the CAD library after a near-miss with a corrupted drive.

📋

Insurance broker, LS1

Oct 2026

Deployed a formal password manager across the whole team after a phishing near-miss.