Trusted20+ years · 400+ UK businesses · Cyber Essentials certified

IT support for UK businesses that want fewer disruptions, stronger security, and no surprises.

Proactive IT support, cyber security and Microsoft 365 management for 10–200 staff organisations — removing IT frustrations while saving your business time and money.

20+ yearsTrading since 2003
400+ businessesAcross the UK
7m 42sAvg resolution time
Live ticket queue 0 today
Avg resolution · 7m 42s All systems monitored
Current workload — anonymised for client privacy

Trusted by 400+ UK businesses

From regional SMEs to household names, across hospitality, healthcare and professional services.

Blendworth
Carluccio's
Dale Carnegie
Costa Coffee
PR First
Business IT Support smashing IT out the park
IS AURORA TECH SUPPORT RIGHT FOR YOU?

We are not for everyone, and that is the point.

A great fit if you

  • Run a business where IT problems cost time, money or reputation
  • Are worried about cyber security but don't want scare tactics
  • Want a proactive IT partner — not a ticket-closing factory
  • Need clarity, accountability and someone who explains things in plain English
Probably not if

  • You only want the cheapest IT support, whatever the risk
  • You're happy reacting to problems as they happen
  • You don't care about security, compliance or business risk

WHY AURORA

We have supported some of the UK’s most IT-dependent businesses for over 20 years.

Before Aurora Tech Support

The problems we help fix

  • Staff losing time to slow systems and constant IT interruptions
  • Cyber risks you know are there but don't fully understand
  • Microsoft 365 that's paid for but not properly secured or managed
  • No clear IT roadmap — just reacting month to month
  • No idea whether your IT is "good" or just "not broken yet"
With Aurora Tech Support

How we actually help

  • Proactive monitoring that fixes issues before staff notice
  • Managed security across devices, email and identities
  • Microsoft 365 done properly — security, backup and governance
  • Plain-English reporting and regular reviews
  • Fast, human support from a named account manager

BY THE NUMBERS

Twenty years of IT done properly.

400+
Businesses
Supported across the UK and beyond.
20+
Years trading
Since opening our Leeds office in 2003.
50+
Towns & cities
From Aberdeen to the Thames Valley.
7m
Avg resolution time
Real, human help when you need it.

NATIONWIDE COVERAGE

From our Leeds HQ to clients right across the UK.

We have been rooted in Yorkshire since 2003, but remote monitoring and support means location is rarely a barrier. Every dot is a real client site we look after, from the Scottish Highlands to the Home Counties.

201
Client sites in & around Leeds
UK-wide
Leeds · Manchester · London · Scotland
HQ & major hubsClient sitesLarger dot = more clients
SCOTLANDNORTHMIDLANDSSOUTHAberdeenNewcastleLiverpoolManchesterLondonLeedsHEADQUARTERS
400+ sites monitored 24/7King St, Leeds LS1

What we do

Business IT support that actually supports your team.

One accountable partner for support, security and cloud — with a named account manager whose mobile number you'll actually have.
Business IT Support
Tune and monitor your network and devices so the team can just get on with their work.
Read more →
Cyber Security
Endpoint protection, email security, MFA and monitoring — all managed, no scare tactics.
Read more →
Backup & Recovery
Robust backup and rehearsed disaster recovery for every business-critical system.
Read more →
Microsoft 365 & Google
Migration, security baseline, backup and governance — set up and managed properly.
Read more →
Remote Working
A truly mobile office — your team working securely and reliably from anywhere.
Read more →
Networking & Cabling
Designed, installed, tested and supported by a single accountable team.
Read more →

HOW WE WORK

A partner in your corner, not a ticket-opening farm.

Working together should build trust and rapport. We do not just fix things when they break, we work with your team to build processes that help your business grow.

A direct line to your account manager

You'll have their actual mobile number. No call centres, no ticket-number ping-pong — a real person who knows your setup.

Bi-monthly improvement reports

Plain-English reviews showing exactly where your technology could be improved — so your IT keeps getting better, not just "not broken".

OUR DELIGHTED CUSTOMERS

Trust, earned over 20 years.

“
Aurora Tech Support didn't just fix our IT — they helped us understand it. Issues dropped, security improved, and we finally had confidence in what we were paying for.
OD
Operations DirectorYorkshire healthcare business
“
We were already using Microsoft 365, but it wasn't until Aurora Tech Support got involved that we realised how exposed our setup was. They tightened security and made sure everyone knew how to use the tools properly.
RI
RichardiKoustic
“
Cyber Essentials felt daunting at first. Aurora Tech Support made the whole process straightforward and practical — they didn't just help us pass, they fixed genuine weaknesses.
OM
Operations ManagerCloud Accountant

FAQS

Common questions about IT support

What does an IT support company actually do?

Broadly, two things. Reactive support: you hit a problem, you call, it gets fixed. And proactive, contracted support (an SLA), where we monitor every device, keep security and backups working, install updates and catch failing hardware before it bites, usually before anyone notices. The difference that matters most is communication: clear, human, and on time.

Technical competence should be a given. What actually separates good from bad is whether they communicate: proactive, responsive, approachable and conscientious. Many providers are not. Ask how they report, how fast they respond, and who you will actually speak to when something goes wrong.

A typical monthly agreement covers monitoring, updates and patching, backup, and security across your company devices, plus day-to-day support and recommendations for improving your wider IT infrastructure. In short: keeping things running, secure and improving, not just fixing what breaks.

For most UK SMEs, managed IT support runs from around £250 to £1,000+ per month, driven by the number of users and devices, the level of cover, and your security and compliance needs. A predictable monthly fee almost always works out cheaper than ad-hoc support once you account for downtime, emergency call-outs and security incidents.

Less downtime (issues are caught early), stronger security (devices patched, monitored and protected), predictable costs, better performance, and the peace of mind of knowing someone is actively looking after your systems. For smaller teams it is the reliability of an in-house IT department without the cost of one.

Our Leeds office has been open since 2003 and we are rooted in Yorkshire, but we support clients right across the UK, from Aberdeen to the Thames Valley. Remote monitoring and support means location is rarely a barrier, and we will still come to you in person when it matters.

NOT SURE WHERE TO START?

Whatever is on your mind, it starts with a plain-English chat.

Worried about cyber security?

Start with a chat about where you are now and where you would like to be.

Let's talk →
Not sure your IT is good enough?

Start with a chat about what "good" IT actually looks like for a business like yours.

Let's talk →
Comparing IT providers?

Start with a chat about what to look for — and the red flags to avoid.

Let's talk →
Available now · 8:30–17:30 Mon–Fri

Together, let's make things happen.

A reliable, ongoing IT partner for your business. Proactive, preventative IT is more efficient — and cheaper — than extinguishing fires. We'd love to come and meet you, your team, and understand your current setup.