A reliable ongoing IT partner for your business

Does your IT boost productivity or bottleneck it?

Drive Growth, Not Frustration.

  • Do you know what your current IT company is doing for your business?
  • Do you know what you should be getting from dedicated IT support companies?
  • Do you have a cybersecurity plan and are you prepared to defend your company
    against modern malware?
  • Are you worried about your backups… and your disaster recovery?
  • Is your IT provider slow or unresponsive?
  • Is your network or critical systems always going down?
  • Do you feel like you’ve outgrown your current IT provider?

Remote Support

Within 15 minutes

On Site

Within 4 hours*

Device Replacements

Pre 9am* (set up and ready)

UK wide

Engineers

Remote business it support within 15 minutes
on site business it support within 4 hours
29f5c9c7 941e 4897 8aeb 67827b1cd92f
network of uk it engineers scaled
noun compass 1395030 white

NORTH

uk north business it support
noun compass 1395030 white

SOUTH

UK South business IT support

A proactive, preventative approach to I.T. is more efficient than extinguishing fires.

Business IT and Infrastructure

A proactive approach to your I.T. increases user productivity, decreases risk and keeps costs under control.

Being proactive and monitoring your systems to deliver a higher level of performance, functionality and stability is cost-effective for your business.

Your biggest business expense is human resources. If you can better utilise your team through a technology solution then your business will benefit from higher productivity which will produce better results for you and your clients.

These tangible benefits to your business is why managed services are so critical.

IT companies and IT consultants should be proactive and looking to the future.

Practically all IT support companies and IT consultants are reactionary, they solve issues as they arise rather than looking to proactively prevent future issues from happening, we work hard to make sure progress and building for the future in our clients businesses is on the agenda.

We make sure that our company culture helps your company thrive and grow, it’s eternally important to us and we remind ourselves of it in every meeting.

Get a call back from a member of our team.

What’s included working with Aurora Tech Support

Account Managers Mobile Number

Our primary value is the build relationships and provide an amazing service before the technology every time. We many be a technology company but primarily we’re a customer service company.

Remote Deploy or On-Site Deploy?

We know that possibly the biggest issue switching your services is possible downtime and that your current supplier understands your network. The first thing we do is understand the way your business operates and then set out a plan for seemless migration.

Documentation Platform

Our secure online platform holds all your information required for migration and future support.

Remote Monitoring & Alerts

We use Remote Monitoring and Management software to get a full report and tools to manage all the devices in your business, as well as allowing us to log in to each device and share the screen when required, even better we can make changes and manage the devices without kicking the end user off the system.

Same day or next day service from a company with over 20 years experiance.

Same Day IT Support
Next day, set up devices, delivered

Our Proven Process Produces Results

1. MEETING

Meeting you and your team, plus viewing your IT infrastructure allows us to understand how you and your team work and the best IT services for your business and how to support them.

2. PLANNING

With yourselves we will develop a plan to boost the use of the IT and technology systems in your business and if required how best to migrate services, that will cause zero or close to zero downtime such as evenings and weekends.

3. DEPLOY

We will deploy/migrate any required software licenses, set up required IT system backups and configure IT systems and services to work faster and more efficently.

4. TESTING

Once we’ve added all the documentation and settings to our secure IT documentation platform we test user access to make sure your team has all they need and that those without the need don’t have access to any IT services and data they shouldn’t.

5. MONITORING

We monitor all devices and IT infrastructure, review all alerts and proactively check your network and devices performance moving forwards to keep your team operating and IT services functioning efficently.

Frequently Asked Questions around Business IT support services

The role delivered by an IT MSP (Managed Service Provider) is fairly vast. An IT managed service provider is your businesses partner in IT support requirements, not only should your IT support provide services that aren’t otherwise available in house to keep all IT systems functional but should also free up the time of that in-house that do have IT knowledge to concentrate on their actual role and not get bogged down with IT support and service issues.

Firstly we offer a support role to the whole team with issues they might be having with connectivity, passwords, printers, email. Pretty much you name it.

Secondly, we offer a management role to the deploying and on-going maintenance of servers and settings for the software solutions the company uses and the backup of those systems.

When companies are first formed, often it’s all hands on deck and the founder will usually muddle through with setting up a website, emails and buying IT equipment etc. In fact it’s rare a startup will off the bat look for an IT support and services provider (though it does happen).

There comes a point when the business grows to a point that it’s uneconomical to continue in this way and an external IT provider needs to be found, solving IT issues on your valuable company time not only pulls you away from other more important activities but also results in more IT issues for the team because it’s not being managed by a dedicated IT professional who can devote both the time and knowledge to making sure issues are resolved and unlikely to return in the near future.

When looking for IT companies to best serve your business it’s hard. You don’t know what you don’t know, and that member of staff that’s “pretty IT literate and deals with most stuff” only knows what they know, while that may be a little more it’s not really enough to push your business forward.

IT companies should be helping deliver results for your business, such as increased efficiency, improved team collaboration, better profit margins.

The IT companies you work with in your business should constantly be looking to assist you and help push your business in the direction you want to go. Be this regular meetings or just in the background pointing you in the right direction. Most IT companies are reactionary and not looking to improve the day to day running of your business and it’s technology.

Firstly, of course we are going to say yes.

So let’s leave that and just explain why, having a level of expertise in technology available to you business means you can save both time and money, as well as increasing profits.

Having a professional IT support and service provider allows you to provide excellent solutions to your team in house to get access to data and collaborative softwares to increase your companies productivity. And allows you to provide innovative solutions to clients and prospects to interact with your brand without necessarily tieing up a member of staff.

IT support services shouldn’t break the bank but should be enough that your IT partner can focus on what they are doing and provide efficient and robust systems for your team to do their jobs quickly and efficiently so your business can grow and increase profits.

In fact not having an IT support and services provider when a company reaches about 5 employees plus in the long run costs the company more in lost profits than it ever would in IT support costs.

It’s a good idea to write down your business goals and what you’d like to achieve and speak to the IT department at a schedule convenient to you to see how they can help you use your technology to deliver on your business goals or at least help to deliver those goals, we find quarterly meetings to be a good timeframe.

Your IT support and service provider should ideally save you time (as you’re not trying to solve IT issues in-house therefore freeing up staff), save you money (as you’re not paying for more staff rather than efficient systems, and allows you to use the IT in your business to grow) and increase team collaboration and business efficiency.

Onsite IT Support Within 4 Hours

Our “onsite within 4 hours” IT support service is available during standard business hours, Monday to Friday, from 9:00 AM to 5:00 PM (excluding public holidays). This rapid response service is designed to provide businesses with fast, reliable onsite IT assistance, ensuring minimal downtime and disruption to your operations.

For urgent IT support requests received outside of our regular office hours, our team will respond promptly at the start of the next business day. We strive to deliver exceptional IT support to businesses across the UK, helping you maintain productivity and resolve IT issues quickly and efficiently.

Our onsite IT support services cover a wide range of needs, including hardware troubleshooting, network diagnostics, server maintenance, and more. Whether you’re a small business or a larger organisation, our team of experienced IT professionals is dedicated to providing expert support when and where you need it most.

Please note: Response times may vary depending on your location and the nature of the IT issue. For businesses located in remote areas, additional travel time may be required. Contact us to confirm service availability in your area.

Device Replacements with Pre-9AM Delivery – Shipped Ready for Setup

Our “device replacements with pre-9AM delivery” service is designed to minimise downtime by ensuring your replacement hardware arrives early and ready for setup. Devices are shipped directly to your business location via trusted courier partners, not delivered and installed by an engineer. This service allows your team to get up and running with minimal disruption, ensuring productivity is maintained.

Courier Cut-Off Times:
To guarantee next-day delivery before 9:00 AM, orders must be confirmed and processed before our daily courier cut-off time, typically 3:00 PM (Monday to Friday, excluding public holidays). Orders placed after the cut-off time will be dispatched the following business day. Delivery schedules are subject to courier availability and may vary depending on your location.

Important Information:

  • This service is available for standard business locations across the UK. Delivery to remote or rural areas may require additional time.
  • Devices are shipped pre-configured and ready for use, based on the specifications provided at the time of order.
  • Setup and installation are the responsibility of the recipient. Remote support is available to assist with any setup queries once the device has been received.

Please note: While we strive to ensure all deliveries arrive on time, unforeseen circumstances such as adverse weather conditions, courier delays, or traffic disruptions may impact delivery schedules.

For further information or to confirm availability in your area, please contact our team.

Get a call back from a member of our team.