A reliable ongoing IT partner for your business

Does your IT boost productivity or bottleneck it?
  • Do you know what your current I.T. company is doing for your business?
  • Do you know what you should be getting from dedicated IT support companies?
  • Do you have a cybersecurity plan and are you prepared to defend your company against modern malware?
  • Are you worried about your backups… and your disaster recovery?
  • Is your I.T. provider slow or unresponsive?
  • Is your network or critical systems always going down?
  • Do you feel like you’ve outgrown your current I.T. provider?

A proactive, preventative approach to I.T. is more efficient than extinguishing fires.

Business IT and Infrastructure

A proactive approach to your I.T. increases user productivity, decreases risk and keeps costs under control.

Being proactive and monitoring your systems to deliver a higher level of performance, functionality and stability is cost-effective for your business.

Your biggest business expense is human resources. If you can better utilise your team through a technology solution then your business will benefit from higher productivity which will produce better results for you and your clients.

These tangible benefits to your business is why managed services are so critical.

IT companies and IT consultants should be proactive and looking to the future.

Practically all IT support companies and IT consultants are reactionary, they solve issues as they arise rather than looking to proactively prevent future issues from happening, we work hard to make sure progress and building for the future in our clients businesses is on the agenda.

We make sure that our company culture helps your company thrive and grow, it’s eternally important to us and we remind ourselves of it in every meeting.

Get a call back from a member of our team.

What’s included working with Aurora Tech Support

Account Managers Mobile Number

Our primary value is the build relationships and provide an amazing service before the technology every time. We many be a technology company but primarily we’re a customer service company.

Remote Deploy or On-Site Deploy?

We know that possibly the biggest issue switching your services is possible downtime and that your current supplier understands your network. The first thing we do is understand the way your business operates and then set out a plan for seemless migration.

Documentation Platform

Our secure online platform holds all your information required for migration and future support.

Remote Monitoring & Alerts

We use Remote Monitoring and Management software to get a full report and tools to manage all the devices in your business, as well as allowing us to log in to each device and share the screen when required, even better we can make changes and manage the devices without kicking the end user off the system.

Our Proven Process Produces Results

1. MEETING

Meeting you and your team, plus viewing your IT infrastructure allows us to understand how you and your team work and the best IT services for your business and how to support them.

2. PLANNING

With yourselves we will develop a plan to boost the use of the IT and technology systems in your business and if required how best to migrate services, that will cause zero or close to zero downtime such as evenings and weekends.

3. DEPLOY

We will deploy/migrate any required software licenses, set up required IT system backups and configure IT systems and services to work faster and more efficently.

4. TESTING

Once we’ve added all the documentation and settings to our secure IT documentation platform we test user access to make sure your team has all they need and that those without the need don’t have access to any IT services and data they shouldn’t.

5. MONITORING

We monitor all devices and IT infrastructure, review all alerts and proactively check your network and devices performance moving forwards to keep your team operating and IT services functioning efficently.

Frequently Asked Questions around Business IT support services

The role delivered by an IT MSP (Managed Service Provider) is fairly vast. An IT managed service provider is your businesses partner in IT support requirements, not only should your IT support provide services that aren’t otherwise available in house to keep all IT systems functional but should also free up the time of that in-house that do have IT knowledge to concentrate on their actual role and not get bogged down with IT support and service issues.

Firstly we offer a support role to the whole team with issues they might be having with connectivity, passwords, printers, email. Pretty much you name it.

Secondly, we offer a management role to the deploying and on-going maintenance of servers and settings for the software solutions the company uses and the backup of those systems.

When companies are first formed, often it’s all hands on deck and the founder will usually muddle through with setting up a website, emails and buying IT equipment etc. In fact it’s rare a startup will off the bat look for an IT support and services provider (though it does happen).

There comes a point when the business grows to a point that it’s uneconomical to continue in this way and an external IT provider needs to be found, solving IT issues on your valuable company time not only pulls you away from other more important activities but also results in more IT issues for the team because it’s not being managed by a dedicated IT professional who can devote both the time and knowledge to making sure issues are resolved and unlikely to return in the near future.

When looking for IT companies to best serve your business it’s hard. You don’t know what you don’t know, and that member of staff that’s “pretty IT literate and deals with most stuff” only knows what they know, while that may be a little more it’s not really enough to push your business forward.

IT companies should be helping deliver results for your business, such as increased efficiency, improved team collaboration, better profit margins.

The IT companies you work with in your business should constantly be looking to assist you and help push your business in the direction you want to go. Be this regular meetings or just in the background pointing you in the right direction. Most IT companies are reactionary and not looking to improve the day to day running of your business and it’s technology.

Firstly, of course we are going to say yes.

So let’s leave that and just explain why, having a level of expertise in technology available to you business means you can save both time and money, as well as increasing profits.

Having a professional IT support and service provider allows you to provide excellent solutions to your team in house to get access to data and collaborative softwares to increase your companies productivity. And allows you to provide innovative solutions to clients and prospects to interact with your brand without necessarily tieing up a member of staff.

IT support services shouldn’t break the bank but should be enough that your IT partner can focus on what they are doing and provide efficient and robust systems for your team to do their jobs quickly and efficiently so your business can grow and increase profits.

In fact not having an IT support and services provider when a company reaches about 5 employees plus in the long run costs the company more in lost profits than it ever would in IT support costs.

It’s a good idea to write down your business goals and what you’d like to achieve and speak to the IT department at a schedule convenient to you to see how they can help you use your technology to deliver on your business goals or at least help to deliver those goals, we find quarterly meetings to be a good timeframe.

Your IT support and service provider should ideally save you time (as you’re not trying to solve IT issues in-house therefore freeing up staff), save you money (as you’re not paying for more staff rather than efficient systems, and allows you to use the IT in your business to grow) and increase team collaboration and business efficiency.

Get a call back from a member of our team.