MANAGED IT SUPPORT · LEEDS · HARROGATE · LIVERPOOL · UK-WIDE

MANAGED IT SUPPORT THAT KEEPS YOUR BUSINESS RUNNING

Aurora Tech Support is a Yorkshire-based managed service provider (MSP) delivering proactive managed IT services and fully outsourced IT support to businesses across the UK. Fewer disruptions, stronger security and no surprises — we stop the fires before they start.

✓ 20+ years in business       ✓ 604 UK business clients       ✓ Onsite within 4 hours

✓ Cyber Essentials approach

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Tell us a little about your business and we’ll call you back — no hard sell, just plain-English advice.

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We typically reply the same working day · Mon–Fri 8:30–17:30

20+

Years experience

604

UK business clients

4hr

Onsite response

9am

Pre-9am replacements

IS YOUR IT HOLDING YOU BACK?

Do you know what your current IT company is actually doing for your business?

Most IT support companies are reactionary — they wait for things to break. We work the other way round: monitoring, preventing and planning ahead so your team stays productive and your data stays safe.

✕The reactive provider
  • Slow or unresponsive when you raise a ticket
  • No cyber-security plan against modern malware
  • Unproven backups and no disaster-recovery plan
  • Networks and critical systems always going down
  • You’ve outgrown them — but nothing changes
✓The Aurora Tech Support way
✓A named account manager with a direct mobile number
✓Proactive monitoring that catches issues before you do
✓Layered cyber security and tested, reliable backups
✓Same-day support and onsite cover within 4 hours
✓Regular reviews that move your business forward

WHAT’S INCLUDED

Complete managed IT support and IT services under one roof

A complete managed IT support service for UK businesses with 10–200 staff — from day-to-day helpdesk to cyber security, backup and strategy. Everything an IT support company should give you — proactive IT support services from one outsourced IT partner.

Dedicated account manager
Relationships and service before technology, every time. You get a direct mobile number — not a faceless ticket queue.
Remote & onsite support
Fast remote fixes plus onsite cover within 4 hours when you need hands on the ground. Same-day and next-day service.
Secure documentation platform
Every detail of your network and systems held securely for fast, accurate support and seamless future migrations.
Remote monitoring & alerts
We manage every device, watch performance around the clock and fix issues — often without ever interrupting your team.
Cyber security & Cyber Essentials
Practical, layered protection against modern malware — and help achieving Cyber Essentials. Not scare tactics, just sensible defence.
Backup & disaster recovery
Tested backups and a clear recovery plan, so a failure, ransomware hit or human error never becomes a crisis.

WHEREVER YOU ARE

We cover the whole of the UK

Searching for IT support near you? Headquartered in Yorkshire with engineers on the road north and south — from the Highlands to the South Coast. Same-day remote support everywhere, onsite within 4 hours across our core regions.

LeedsHarrogateLiverpoolKendalEdinburghWindermere+ UK-wide
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NORTH

uk north business it support
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SOUTH

UK South business IT support

SWITCHING IS SIMPLE

A seamless migration, in five steps

We know the biggest worry when switching IT provider is downtime. Our process is built to migrate your services with zero — or close to zero — disruption, often out of hours.

01
Meeting
We meet your team and review your IT to understand exactly how you work.
02
Planning
A clear plan to improve your systems and migrate with near-zero downtime.
03
Deploy
Licences, backups and systems configured to run faster and more efficiently.
04
Testing
We confirm every user has the right access — and no one has access they shouldn’t.
05
Monitoring
Ongoing proactive monitoring keeps your team running and systems efficient.

“A proactive, preventative approach to IT is far more efficient than extinguishing fires. In ten years with Aurora we’ve had fewer disruptions, stronger security and — honestly — no surprises.”

Operations Director · 10-year client, Yorkshire

Get a call back from a member of our team

A reliable ongoing IT partner for your business — fewer disruptions, stronger security, no surprises.

GOOD QUESTIONS

Business IT support, answered

Managed IT support is a fixed monthly service where a managed service provider (MSP) looks after all of your IT for you — proactively monitoring, maintaining and securing your systems rather than just fixing things when they break. “MSP” simply stands for managed service provider. As your MSP, Aurora delivers managed IT services and outsourced IT support so your team gets reliable systems, fast help and a clear plan — without the cost of an in-house IT department.

Traditional IT support is reactive — you call an IT support company when something breaks and pay per incident. Managed IT services are proactive and ongoing: for a predictable monthly fee we monitor, maintain, secure and improve your systems so far fewer things break in the first place. Most growing businesses find outsourced, managed IT services work out cheaper and far less disruptive than break-fix support.

Yes. We provide fully outsourced IT support and managed IT services to businesses right across the UK. We’re headquartered in Yorkshire with engineers covering the north and south — so if you’re searching for “IT support near me” in Leeds, Harrogate, Liverpool, Kendal or beyond, we offer same-day remote support everywhere and onsite cover within 4 hours across our core regions.

A managed IT support provider (MSP) is your business’s partner for everything IT. We support your whole team with the day-to-day — connectivity, passwords, printers, email, you name it — and we manage the deployment and ongoing maintenance of your servers, software and backups. Good IT support also frees up anyone in-house with IT knowledge to focus on their actual job, rather than getting bogged down fixing problems.

In the early days most founders muddle through — setting up a website, email and buying equipment as they go. But there comes a point where solving IT issues on your own time pulls you away from running the business and quietly creates more problems. A dedicated IT professional resolves issues properly, so they’re far less likely to come back — and your team stays productive.

The right IT support company actively helps deliver results for your business — increased efficiency, better collaboration, healthier margins — not just break-fix. Most providers are reactionary. Look for one that’s proactive: regularly reviewing your setup and pointing you in the right direction, whether in scheduled meetings or quietly in the background.

Yes — and here’s why. Having real technology expertise on tap saves you time and money and helps you grow. Your team gets reliable systems and access to the data and tools they need to be productive. In fact, once a company passes around five employees, not having proper IT support usually costs more in lost productivity than the support itself ever would.

Write down your business goals and review them with your provider on a regular cadence — we find quarterly works well. A good IT partner should save you time, save you money, and increase team collaboration and efficiency, using your technology to help deliver on those goals.

Our onsite-within-4-hours service runs during standard business hours, Monday to Friday, 9:00am–5:00pm (excluding public holidays), giving you fast, reliable onsite help with minimal downtime. Urgent requests received outside office hours are picked up first thing the next business day. Response times may vary by location; for remote areas additional travel time may apply — contact us to confirm availability in your area.

Yes. Replacement hardware is shipped pre-configured and ready for setup, delivered by trusted couriers before 9:00am. To guarantee next-day pre-9am delivery, orders must be confirmed before our daily cut-off (typically 3:00pm, Mon–Fri). Devices arrive ready to use based on the specs provided; setup is handled by your team with remote support on hand to help. Delivery to remote or rural areas may need a little extra time.

Let’s talk about your IT

Book a free, no-obligation IT review. We’ll look at where you are now and show you what good, proactive IT support looks like for your business.

Serving
Leeds · Harrogate · Liverpool · Kendal · UK-wide
Opening hours
Mon–Fri · 8:30am – 5:30pm

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