This file cannot be previewed because the following previewer has been disabled (Microsoft Word Previewer) – Microsoft 365

 

  1. Click “File” and then “Options”
    Microsoft 365 - Outlook Trust Center
  2. Click “Trust center settings”
    Microsoft 365 - Outlook Trust Center
  3. Click “Attachment handling”
    Microsoft 365 - Outlook attachment handling
  4. Click “Attachment and document previewers”
    Microsoft 365 - Outlook attachment handling
  5. Make sure the required previewer is ticked, in this case “Microsoft Word previewer”
    Microsoft 365 - Microsoft Word previewer
  6. Open Microsoft Word
    Microsoft 365 - Word
  7. Click “File” and “Options”
  8. Click “Trust center” and “Trust center settings”
  9. Click “Protected view” and untick the boxes (make sure your company IT is secure and all firewalls and device security is up to date)
    Microsoft 365 - Word protected view