Manufacturing IT Support · UK-wide

IT support for manufacturers that keeps the line running

A specialist managed IT partner for UK manufacturers. We keep production, ERP and shop-floor systems online — with proactive monitoring, hardened cyber security and response-time SLAs built for factories, not offices.

Cyber Essentials certified 1-hour priority response 20+ years’ experience
Aurora Monitoring Live
99.98%
Line-critical system uptime — last 30 days
PLC / SCADA network• Operational
ERP — Sage 200• Operational
Nightly backup• Verified 04:00
Firmware patch window• Scheduled
[04:12] Backup verified — 2.4TB OK
[06:30] Patch approved — line PCs
20+
Years supporting UK business
1hr
Priority response SLA target
24/7
Proactive monitoring & alerting
Cyber Essentials ISO 27001 Microsoft Partner
Blendworth Fabrics & Wallcoverings - manufacturing it support
Ashleigh Signs - manufacturing it support
JM Supplies - manufacturing it support
Manufacturing
The reality on the factory floor

Sound familiar?

Generic IT support treats your plant like an office. Manufacturing IT support is different — downtime has a per-hour cost, machinery outlives its software, and one breach can stop the whole line. These are the problems we solve every day.

Production downtime

Every hour the line stops costs you thousands — yet your current IT is reactive. You only hear from them once something’s already broken.

Legacy machinery & OT

Ageing PLCs, SCADA and control PCs on unsupported Windows, bridged onto the same flat network as your office — a soft target with no isolation.

Ransomware risk

Manufacturers are now a top ransomware target. One encrypted file server and the whole plant stops. Is your backup actually tested and recoverable?

ERP & MRP headaches

Sage, SAP or your MRP crawling at month-end — and nobody clearly owns performance, patching or the link between shop floor and finance.

Patchy shop-floor Wi-Fi

Coverage that drops on the far side of the warehouse. Handheld scanners, tablets and IoT sensors fighting for a signal across steel and concrete.

Compliance pressure

Customers and insurers now demand Cyber Essentials or ISO 27001 — and you’re not confident you’d pass an audit if it landed tomorrow.
What we cover

Manufacturing IT support services

One accountable partner across your whole estate — from the boardroom PC to the PLC on the line. Fewer disruptions, stronger security, and no surprises.

Proactive managed IT

24/7 monitoring, patching and a helpdesk with real SLAs — we fix issues before they hit the floor.

Cyber security

Endpoint protection, email security and staff training. Get Cyber Essentials certified and audit-ready.

OT / SCADA segmentation

Isolate control systems and legacy machinery from the office network to shrink your attack surface.

ERP / MRP & apps

We keep Sage, SAP and your line-of-business apps fast, patched and integrated end to end.

Backup & DR

Tested, recoverable backups and a disaster-recovery plan that gets the line running again fast.

Microsoft 365 & cloud

Licensing, migration and management of Microsoft 365 or Google Workspace — done properly.

Networking & Wi-Fi

Resilient wired and wireless coverage engineered for warehouses, workshops and office alike.

Business continuity

Connectivity, phones and failover planned around production so a single fault never stops you.
Manufacturing IT support FAQs

Questions manufacturers ask us

What is manufacturing IT support?

Manufacturing IT support is managed IT designed for factories and production environments, not just offices. It covers your business systems (email, ERP/MRP, file servers) and the operational technology on the floor — PLCs, SCADA, control PCs, scanners and IoT — with monitoring, cyber security and response-time SLAs that account for the real cost of downtime.

Because the stakes are different. In a factory, an IT fault can halt the whole production line, ageing machinery often runs unsupported software that can’t simply be patched, and OT sitting on the same network as the office is a serious security gap. A generalist provider rarely plans around production — we do.

Yes. We assess control systems and legacy machinery, then segment them away from your office network so a threat on the business side can’t reach the line. Where equipment must run older software, we wrap it in compensating controls — isolation, monitoring and strict access — rather than forcing a risky upgrade.

Absolutely — it’s one of the most common reasons manufacturers come to us. We’ll gap-assess your environment against Cyber Essentials or ISO 27001, remediate what’s needed and support you through certification, so you can satisfy the customers and insurers who now require it.

We work to agreed SLAs with priority response for line-critical issues — typically within one hour — and proactive 24/7 monitoring that often resolves problems before you notice them. Exact targets are set with you based on which systems are business-critical.

Yes. We manage the infrastructure your ERP and MRP depend on — servers, databases, connectivity and backups — and act as the single point of accountability, coordinating with your software vendor so performance, patching and integrations don’t fall through the cracks.

We’re based in Yorkshire with offices in Leeds, Harrogate, Liverpool and Kendal, but we support manufacturers UK-wide. Remote monitoring and our helpdesk cover you nationally, with on-site engineering arranged wherever your plant is.

Carefully and in stages. We start with a full audit, document everything, then run a planned transition around your production schedule — no big-bang cutover. Most manufacturers move to us seamlessly with zero unplanned downtime.
Free, no-obligation

Book your free manufacturing IT audit

Tell us about your setup and we’ll review your uptime, security and compliance risks — then show you exactly where a proactive IT partner would make the difference.

A clear, jargon-free risk review No pressure, no tie-in to start Talk to engineers, not salespeople
Prefer to talk?
(0330) 2235401
www.auroratechsupport.co.uk

Request your audit

We’ll reply within one working hour.

Quick Contact Us