Case Study: Revolutionizing Dining with Teppan 260

Client: Teppan 260 – Leeds City Centre

Industry: Hospitality / Restaurant Tech

Services Provided: Network Infrastructure, POS Integration, Custom Software Deployment

Teppan 260 set out to open a modern Japanese restaurant in the heart of Leeds with a clear vision: deliver a fully digital, self-service dining experience where every order is placed via iPads at the table. This approach promised speed, consistency, and an immersive customer journey — but it also introduced significant technical complexity.

Unlike traditional hospitality setups, the entire front-of-house experience depended on technology working flawlessly. Dozens of devices needed to connect simultaneously, orders had to reach the kitchen in real time, payments had to be seamless, and the system had to remain stable during peak service. This type of software-driven restaurant model is common in parts of Asia, but had rarely been implemented in the UK — and never at this scale west of Malaysia.

The challenge was not just making it work, but making it reliable, secure, and intuitive for both staff and customers from day one.

We partnered with Teppan 260 from the very beginning of the project, working closely with the owners and suppliers to design an IT foundation capable of supporting a fully digital dining environment.

Our team engineered and installed a secure, high-performance network infrastructure designed to handle a high density of simultaneous connections without dropouts or latency. Enterprise-grade Wi-Fi coverage was deployed throughout the restaurant to ensure every iPad remained responsive, even during busy service periods.

We then integrated a multilingual, iPad-based POS and ordering platform tailored specifically for hospitality use. Each table became a self-service portal, allowing customers to browse the menu, place orders, and complete payments independently. Orders were transmitted instantly to the kitchen, enabling real-time communication between front of house and back of house, reducing errors and improving turnaround times.

Security and resilience were built in from the outset, ensuring customer data, payment processing, and internal systems were protected without compromising speed or usability.

The result was a seamless, modern dining experience that matched Teppan 260’s ambition. Staff were freed from manual order-taking, service became faster and more consistent, and customers enjoyed a smooth, intuitive way to interact with the restaurant.

Most importantly, the technology worked invisibly in the background — stable, secure, and scalable — allowing Teppan 260 to focus on what mattered most: delivering exceptional food and an unforgettable dining experience.