AI Managed Services

AIOps Managed IT Services.

We use AI-powered operations (AIOps) to prevent IT issues before they disrupt your people, your customers, or your revenue — without adding complexity or risk.

AIOps-driven managed services use artificial intelligence to quietly improve how IT is run day to day.

By continuously analysing system behaviour across devices, networks, and cloud services, AIOps helps predict issues, identify anomalies, and resolve problems before they impact your business.

This allows us to move beyond reactive support and manual checks, reducing downtime, improving performance, strengthening security, and lowering the long-term cost of IT operations — without adding complexity for your team.

  • Continuous, intelligent monitoring that identifies issues before users notice a problem.

  • Predictive maintenance to prevent failures rather than reacting after disruption.

  • Early detection of unusual or risky behaviour, improving security and resilience.

  • Faster, more accurate fault resolution by identifying root causes instead of symptoms.

  • Lower operational overheads through automation and fewer repeat incidents.

AIOps IT Managed Services

Why most IT support is always one step behind

Traditional IT support waits for something to break. Tickets are raised after productivity is lost. Problems are treated in isolation. Patterns are missed.

That’s why many businesses feel like IT is busy but not proactive.

AIOps changes that.

Managed IT Support
Managed IT Support
IT Support for Business

Our AIOps technicians not just technically excellent but operationally excellent

We don’t just train in technical AIOps but also in communication and customer service, you and your team are in safe hands.

Why Aurora Tech Support for your IT support and AIOps needs?

Fixed Monthy Pricing

The prices for services are fixed. With only the licenses you and your team making the difference.

We’ll take care of switching

We will manage switching from your incumbent IT provider.

Expert onboarding

We will sit with you, understand your requirements and map out the structure together. We build excellent relationships with all our clients.

it support for business yorkshire

Our delighted customers

Darren and the team at Aurora are both knowledgeable, professional and put the needs of me and my business first.

Regardless of the issue, they have been quick to respond and just as quick to resolve.

Highly recommended.

ukajo

Fantastic Personal Service! Darren Dealt with my IT Issues with urgency and efficiency. Highly Recommended!

Simon Padgett

A breath of fresh air when it comes to IT support. Recently turned to Aurora moving from our previous provider. Completely understood what we required and it wasn’t like talking to a know it all brick wall. Made everything simple to understand, slick and more importantly easy to use! Thanks Darren and team.

Nik Coleman

We would highly recommend Aurora Tech Support to anyone who is looking for good IT support whatever the problem. Darren has assisted us with all our IT issues and always been on call first hand when required. We look forward to working with you in the future.

CLD Recruitment

Great service: really helpful and quick to resolve my difficulty. I’d definitely recommend Aurora. Thank you

Thesan Coaching & Training

Common questions about business phone systems

Yes. When implemented properly, AIOps improves safety rather than introducing risk.
We use AI to analyse patterns and highlight potential issues, not to make uncontrolled changes. All actions are governed by clear rules, full audit trails, and human oversight.

No. AIOps supports engineers — it doesn’t replace them.
AI helps surface insights faster and reduce noise, but decisions and remediation remain in the hands of experienced engineers who understand your business and risk profile.

From your team’s perspective, very little changes — except fewer problems.
Users still contact support in the usual way, but many issues are resolved before they ever need to raise a ticket.

Not compared to the cost of downtime, security incidents, or repeated reactive work.
AIOps focuses on preventing problems and reducing inefficiency, which typically lowers the overall cost of IT operations over time rather than increasing it.

No. Automation is applied carefully and only where it is proven, safe, and appropriate.
Anything that could impact availability or security is reviewed and controlled by engineers.

In most cases, yes.
AIOps is designed to work alongside existing infrastructure, cloud services, and business applications without requiring disruptive changes.

No.
Your operational data remains private and is used solely to support and improve your own IT environment, in line with security and compliance requirements.

Not at all.
AIOps is particularly valuable for growing businesses that rely heavily on IT but don’t have the scale to monitor everything manually.

The simplest way is to review your current environment.
We’ll assess where proactive monitoring and intelligent analysis would add value — and where it wouldn’t — and give you a clear, honest recommendation.