For over 15 years, Aurora Tech Support has worked closely with barbers and hair salons to provide reliable, practical IT support that keeps busy salons running smoothly — even at peak times.

We understand that in a salon environment, technology isn’t the focus — it’s the enabler. Appointments need to run on time, payments need to work first time, stock needs tracking, and staff need systems they can rely on without thinking about them. When IT gets in the way, it directly impacts customer experience and revenue.

Since 2005, we’ve supported salons using Shortcuts POS software, giving us deep, hands-on experience of how salon systems are used in the real world — from booking and payments through to reporting and stock management. That said, our role isn’t to lock you into a particular platform. We support salons using a wide range of point-of-sale and booking systems and help teams get the most out of whichever solution works best for their business.

Our support typically covers everything behind the scenes: secure networks, reliable devices, data protection, backups, and day-to-day support when something isn’t working as it should. The aim is simple — to remove technical distractions so owners and staff can focus on what they do best: delivering great service to their clients.

We see our work with salons as a partnership rather than a supplier relationship. By taking responsibility for the technology, we help create an environment where teams can work confidently, systems are dependable, and the business is free to grow without being held back by IT concerns.

Common challenges we fix in salons

• POS or booking systems slowing down at busy times
• Preventing freezes, sync issues, and reliability problems that disrupt appointments and payments.
• Unreliable internet or Wi-Fi coverage
• Fixing dead spots and dropouts so front desk, payment terminals, and back-office systems just work.
• Payment and card machine issues
• Reducing failed transactions, disconnects, and last-minute workarounds during peak hours.
• Staff struggling with systems
• Making software simpler to use and providing clear, patient support when something isn’t understood.
• Data loss and lack of proper backups
• Protecting client records, bookings, and stock data from accidental deletion, hardware failure, or ransomware.
• Outdated or unreliable computers and devices
• Replacing “temperamental” kit with stable, supported hardware that doesn’t slow the business down.
• Security gaps in customer and business data
• Locking down systems properly without adding complexity for staff or owners.
• No clear IT ownership or accountability
• Giving salon owners a single point of contact instead of juggling vendors, software providers, and guesswork.