We are Aurora Tech Support, a managed service provider of IT for businesses based in Leeds.

We are Aurora Tech Support, a managed service provider of IT for businesses based in Leeds.

Reliable business IT support services for Leeds since 2003.

Need a reliable ongoing IT partner for your business?

2-Work,
3rd Floor, Bank House,
27 King St, Leeds
LS1 2HL

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A proactive, preventative approach to IT is more efficient than extinguishing fires.

A proactive approach to your IT support increases user productivity, decreases risk and keeps costs under control. Managing your businesses IT proactively gives you and your team the perfect platform to grow.

Since 2003 we’ve been providing reliable and responsive IT support services to the businesses of Leeds & Yorkshire. We were formed in LS6 Leeds and quickly opened offices in Wetherby LS22. Since then we have grown to service hundreds of clients in Leeds and beyond.

We’re one of the longest serving local business IT support companies in Leeds and Yorkshire, and currently support and service over 400 Leeds based businesses providing IT support services as well as IT support services to a further 200 businesses across Yorkshire.

We don’t just fix business IT issues when they go wrong, we monitor and proactively fix IT issues as they arise. We’re more than just an outsorced IT support partner for your business and your team, we make sure your business IT services allow you and your team to collaborate, work effectively and deliver amazing results for your clients.

Monitoring your business infrastructure not only protects you from known cyber risks but also allows you to make clear choices around upgrading your business IT and getting the best from your team.

Over 200 Leeds businesses have so far worked with us to improve and support their businesses.

Let’s Talk

It’s important to work with an IT support partner that helps you and your team to get the best from their technology so you can deliver the best for your clients.

Get in touch today to have a free, no-obligation chat about the IT in your business and how we can help you. Or if you’d prefer come have a meeting at our Leeds city centre offices, get in touch and we’ll get it booked.

IT Support Services in Leeds

Having the right outsourced IT partner for your business is a super power. It allows your business to have an entire IT department at a fraction of the cost of actually bringing in qualified IT professionals to support your team. It gives you and your team a local support system who’re also based locally in Leeds.

Need a IT partner? Contact us!

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Our primary goals are to help your team with their IT support needs, help you grow your business and build relationships.

We are a Leeds company helping Leeds businesses with their IT support.

Remote Support? On-Site Support?

It’s all the same to us, we’ll do whatever’s best for your business. As a local Leeds IT support partner for your business we can easily deploy engineers.

That said sometimes we will fix issues in minutes remotely.

Documentation Platform

Our secure online platform holds all your information required for migration and future support.

It’s a curated encyclopedia of all we need to provide your business with amazing support. So it doesn’t matter which engineer picks up the job the information’s there.

Remote Monitoring & Alerts

We use industry leading software to deliver the best IT support for your business. We monitor your infrastructure from our Leeds offices and respond to any alerts generated for your devices.

This means most issues are fixed in minutes.

Reliable business it support services leeds wetherby harrogate york otley lake district Windermere Kendal Ambleside

Efficent IT means business growth

We are a full-service IT support partner for your business

We don’t just fix issues when they go wrong, we proactively monitor your infrastructure to prevent issues and secure your devices and data.

Want to talk? Get in touch

All Leeds aren’t we

Our recent projects

Aurora Tech Support was formed in Leeds in 2003, originally in Headingley LS6 we have grown and now have office space in Leeds City Centre, LS1.

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We are a passionate team, that help you use the IT in your business to help you grow and work efficently.

Amazing Leeds based business IT support

We’ve been providing IT support to the businesses of Leeds since 2003. We started out in Headingley offering IT support to businesses and looking after their infrastructure, making sure their devices ran efficently and fixing issues as they arose.

Now we provide sophisticated monitoring and remediation support for issues and look after over 400 Leeds based businesses and have grown to be one of the leading IT support for business providers in the UK.

it support companies in Yorkshire - Leeds, Wetherby, Harrogate, York and Otley

Leeds City Train Station Business IT Support

Real time monitoring of servers and business critical infrastructure.
Alerts informing of imminent issues with servers and business critical infrastructure.
Speak directly to an engineer when calling.
Support for Windows, Mac, Linux and mobile devices as well as support for physical and virtual servers.
Support for cloud services, including Microsoft Office 365, SharePoint and Google Workspace.
Security and Cybersecurity protection.
Robust ransomware resilient backups and restore.

We are a full-service IT company

You need IT, we support IT.

We’ve been doing this a long time and work with some of Leeds most IT dependant organisations keeping their teams working and devices operating.

Find out more about how we can help your team here.

One of Leeds longest running and most experienced business IT support services companies

We’ve been supporting Leeds businesses with their IT support needs since 2003 and have grown to be one of the biggest IT support providers in Leeds. If you’d like to have a chat please get in touch and a member of the team would be more than happy to assist.

Leeds City Centre IT Support

2-Work, 3rd Floor, Bank house, 27 King St, Leeds LS1 2HL

Your Team. Our Passion for IT.

Innovative IT services

Aurora Tech Support are a leading Managed IT and Cyber Security Services provider based in Leeds, West Yorkshire. We’ve been working with Leeds companies since 2003 to provide IT services so you and your teams can deliver results for your clients and prospects. Currently we have 3 Yorkshire offices.

Collaborative IT services that Leeds to success for you and your team.

Innovative IT services

We’re all about working together, we’re all about helping you produce your best. As you’ll no doubt agree businesses are led by their people and their technology.

Let our Leeds team help your Leeds team, with the right IT partner by your side providing industry leading IT services for you and your team, you can deliver for your clients and prospects. From our Leeds, Yorkshire based offices we cover the whole UK.

Our team of highly skilled professionals offer a wide range of services for your business that include network design, server installation, software development, desktop support, data recovery and much more. We have two teams based in both Leeds and Skipton and provide IT support services for businesses across the UK.

We work with hundreds of small and medium sized businesses as well as large corporations. We understand how busy you and your people are day to day and so we work hard to ensure that our services are fast and efficient. If you’d like to come see us at our Leeds office please get in touch to make an appointment or we can come out to see you at your Leeds office, that way we can see how you work and your infrastructure to get the best idea of how we can help you and your team.

What businesses need a managed IT provider for IT support services?

There’s no one size of business that needs to call in a managed IT service provider to support their company’s IT. The demand for IT support can vary depending on the nature of the business, its size, and the complexity of its technological infrastructure.

The general rule of thumb is that whenever your business has grown to a size where IT challenges are cropping up and it’s pulling your team members away from their usual work, it may be time to consider outsourcing the management of IT support and services. This not only allows your employees to focus on their core responsibilities but also ensures that your IT systems are professionally managed by experts in the field.

As a rough estimate, businesses with around 5 or more employees may start to experience the need for external IT support. However, this can differ from company to company based on factors such as the industry, the level of technical expertise among staff members, and the type of technology used within the organization.

Outsourcing your IT support offers numerous benefits, including:

Access to expert knowledge and experience: Managed IT service providers have a team of professionals who are well-versed in the latest technology trends, best practices, and security protocols.
Cost savings: Outsourcing IT support can be more cost-effective than hiring and training full-time staff to handle IT issues, especially if your needs are intermittent or if you require specialized expertise.
Scalability: As your business grows, a managed IT service provider can easily scale their services to accommodate your changing needs, without requiring you to invest in additional in-house resources.
Proactive maintenance: IT support providers can proactively monitor your systems and identify potential issues before they escalate into costly downtime or data loss.
Improved security: By working with a professional IT support team, you can ensure that your systems are protected against cyber threats, and that your business complies with relevant data protection regulations.
Faster problem resolution: Outsourcing your IT support means that you have a dedicated team available to address issues as they arise, ensuring minimal disruption to your operations.

Ultimately, the decision to outsource your company’s IT support will depend on your unique business needs and priorities. By evaluating your current IT challenges and considering the benefits of outsourcing, you can make an informed decision that best supports your organization’s growth and success.

What are the main benefits of using a managed IT support & service provider for your business?

Having the technology in your Leeds-based business managed by professional IT support and services has numerous advantages. These experts not only ensure that your office IT systems are running efficiently, enabling your team to work effectively and meet deadlines, but they also contribute to the overall quality of work delivered to your clients.

By partnering with an IT support provider in Leeds, you can be confident that any issues that arise will be managed and resolved promptly. This is particularly important in the fast-paced business environment of Leeds, where maintaining a competitive edge is crucial. A dedicated IT service and support team, like those based in Leeds, can offer local expertise and a deep understanding of the specific needs of businesses in the area.

Moreover, outsourcing your IT support and services in Leeds frees up internal resources, allowing your employees to focus on their core responsibilities rather than attempting to muddle through and paper over the cracks of complex IT issues. By investing in IT support in Leeds, you can enjoy peace of mind knowing that your company’s technology is being managed by skilled professionals who are familiar with the local business landscape.

In summary, partnering with an IT support and services provider in Leeds offers numerous benefits for your business, including increased efficiency, faster problem resolution, and access to local expertise. By outsourcing your IT needs to a trusted provider in Leeds, you can focus on growing your business and delivering exceptional service to your clients.

What's the benefit of IT support companies supporting our businesses IT?

IT support companies in Leeds, like us, are structured to provide fast and reliable IT support services to businesses in the area. However, despite having the infrastructure in place for supporting your IT services, some IT support and service providers in Leeds may fall short in terms of communication and standards.

At our Leeds-based IT support and services company, we are fastidious about customer service and communication. We understand the importance of maintaining high-quality standards for businesses in Leeds, which is why we invest a significant amount of time and effort into training our team and refining our communication with clients.

Our focus is not only on having the internal structures to carry out IT support work, but also on developing and maintaining efficient internal processes to ensure that the services we provide to our Leeds clients are of an exceptional standard. This sets us apart from other IT support providers in the Leeds area and guarantees that your business receives the best possible IT services tailored to your needs.

By partnering with a trusted IT support and services provider in Leeds, like us, you can rest assured that your company’s technology needs are being managed effectively and efficiently. With our commitment to customer service and clear communication, we strive to exceed expectations and provide unparalleled IT support to businesses throughout Leeds.

Should we use a Leeds based IT support and services provider?

99 times out of 100, problems with your IT can be fixed remotely, and it may not seem essential to partner with a local Leeds-based IT support and services provider. However, there are undeniable advantages to working with a local expert in Leeds.

There will inevitably be occasions when it’s beneficial to have someone locally in Leeds come and assist on-site. When you choose a Leeds-based IT partner who understands your business, knows your team, and is familiar with your specific needs, this can make a significant difference in the quality and efficiency of the support you receive.

By partnering with an IT support and services provider in Leeds, you can enjoy the following benefits:

Faster on-site support: When you need urgent assistance, having a local IT support team in Leeds can mean quicker response times and less downtime for your business.
Personalized service: A Leeds-based IT partner can build a strong working relationship with your team, leading to more tailored solutions and a better understanding of your company’s unique requirements.
Local knowledge: IT support providers in Leeds are familiar with the local business environment, which can help them provide more targeted and relevant advice.
Enhanced communication: Working with an IT partner located in Leeds can facilitate more effective communication, enabling you to address concerns or issues in person when necessary.
Community engagement: Partnering with a local IT support and services provider in Leeds can contribute to the local economy and help you build a network within the Leeds business community.

In summary, while remote IT support can address many issues, there are distinct advantages to choosing a Leeds-based IT partner. By opting for a local IT support and services provider in Leeds, you can enjoy faster, more personalized support and benefit from their knowledge of the local business landscape.

Is managed IT support affordable?

At our IT support and services company in Leeds, we offer affordable and tailored packages specifically designed for small and medium-sized businesses in the area. With flexible payment options, we aim to accommodate the unique needs and budgets of Leeds-based companies.

Whether you need assistance setting up a new system, require help with ongoing issues, or seek proactive IT support, our experienced technicians in Leeds will work closely with you and your team to find a solution that best suits your business. We monitor your devices and respond to alerts promptly, allowing you and your team to focus on your clients and forget about IT-related concerns.

By choosing our Leeds-based IT support and services, you can expect:

Local expertise: Our technicians are familiar with the Leeds business landscape and can provide relevant solutions tailored to the needs of companies in the area.
Customizable support packages: We understand that every business is unique, so we offer a range of IT support packages that can be customized to fit your specific requirements and budget.
Proactive IT management: Our team in Leeds continuously monitors your systems, identifying and addressing potential issues before they escalate, ensuring minimal disruption to your operations.
Responsive support: As a Leeds-based IT support provider, we pride ourselves on our responsiveness and commitment to addressing your concerns quickly and effectively.
Comprehensive IT services: From setting up new systems and troubleshooting existing issues to providing ongoing support and maintenance, we cover all aspects of IT support for small and medium-sized businesses in Leeds.

In summary, our IT support and services company in Leeds is dedicated to providing comprehensive, affordable, and personalized support to small and medium-sized businesses in the area. By partnering with us, you can ensure your company’s IT needs are handled professionally and efficiently, allowing you to concentrate on your clients and grow your business.

Will the cost of managed IT increase as my team increases?

At our Leeds-based IT support and services company, we understand that as your business grows, your IT infrastructure and requirements will naturally expand, leading to an increase in IT support costs. However, we believe in fair pricing and only increase prices when necessary to accommodate your evolving needs.

We recognize how frustrating it can be when you encounter issues with your IT and network, particularly for businesses in the dynamic Leeds area. That’s why we strive to keep our prices reasonable, so you can concentrate on running your business instead of worrying about technology-related expenses.

When you choose our IT support and services in Leeds, you can expect:

Transparent pricing: We maintain an open and honest pricing structure, ensuring you fully understand the costs associated with our IT support and services.
Scalable solutions: As your Leeds-based business grows, we work with you to adjust our IT support packages to meet your changing needs, without arbitrary price increases.
Value for money: Our reasonable pricing and commitment to providing top-quality IT support ensure that you receive excellent value for your investment in our Leeds-based IT services.
Local expertise: By partnering with a Leeds-based IT support provider, you can benefit from our understanding of the unique challenges and opportunities faced by businesses in the area.
Focus on your business: With our affordable IT support and services in Leeds, you can spend less time worrying about technology and more time focusing on growing your business and serving your clients.

In conclusion, our Leeds-based IT support and services company is committed to providing exceptional support at reasonable prices, allowing you to focus on your business’s growth and success. By partnering with us, you can be confident that your IT infrastructure will be professionally managed and maintained, without breaking the bank.

How long have you been supporting businesses in Leeds with their IT systems?

As of 2023, we have proudly been supporting Leeds IT for over 20 years. During this time, we have been fortunate enough to work with hundreds of Leeds-based businesses, helping them with their diverse IT needs. Our extensive experience in the Leeds area has given us invaluable insights into the unique challenges and requirements that local businesses face.

When you choose our IT support and services in Leeds, you can benefit from:

Local experience: With over two decades of experience supporting IT in Leeds, we have developed a deep understanding of the local business landscape and the specific needs of companies in the area.
Proven track record: Having worked with hundreds of Leeds-based businesses, we have a strong track record of success in providing exceptional IT support and services tailored to the needs of our clients.
Long-standing relationships: Our long-standing presence in the Leeds IT support market has allowed us to build lasting relationships with local businesses, which has in turn helped us to continuously improve and expand our offerings.
Adaptability: Over the years, we have adapted to the changing IT landscape in Leeds, ensuring that our services remain relevant and effective for businesses operating in the area.
Commitment to Leeds: Our dedication to supporting IT in Leeds demonstrates our commitment to the local business community and our desire to contribute to the growth and success of companies in the region.

In summary, our 20-year history of supporting IT in Leeds has given us a wealth of experience and knowledge that enables us to provide top-quality IT support and services tailored to the specific needs of businesses in the area. By partnering with us, you can be confident that your IT needs are in the hands of experienced and dedicated professionals who are committed to the success of your Leeds-based business.