IT support for growing UK businesses that want fewer disruptions, stronger security, and no surprises.

Supporting 10–200 staff organisations with proactive IT, cybersecurity, and Microsoft 365/Google Workspace management.

Remove IT frustrations
Save your business money
Save your business time

With managed IT services, network solutions, IT support and more.

 

We’re probably a good fit if you:

  • Run a business where IT problems cost time, money, or reputation

  • Are worried about cybersecurity but don’t want scare tactics

  • Want a proactive IT partner — not a ticket-closing factory

  • Need clarity, accountability, and someone who actually explains things

 

We’re probably not for you if:

  • You only want the cheapest IT support

  • You’re happy reacting to problems as they happen

  • You don’t care about security, compliance, or risk

Some Companies We’ve Worked With

Blendworth
Carluccio's
Dale Carnegie
Costa Coffee
PR First
Business IT Support smashing IT out the park

Why choose Aurora Tech Support?

We have supported some of the UKs most IT dependant businesses for over 20 years.

The problems we help fix

  • Staff losing time to slow systems and constant IT interruptions

  • Cyber risks you know are there but don’t fully understand

  • Microsoft 365 that’s paid for but not properly secured or managed

  • No clear IT roadmap — just reacting month to month

  • No idea whether your IT is “good” or just “not broken yet”

How we actually help

  • Proactive monitoring that fixes issues before staff notice

  • Managed security across devices, email, and identities

  • Microsoft 365 done properly (security, backup, governance)

  • Plain-English reporting and regular reviews

  • Fast, human support when you need it

Aurora Tech Support Business Phone Company
it support for business yorkshire
Leeds City Centre IT Support for Business
North
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Business IT support, that supports your team.

We Build Relationships

Working together should be productive, and build trust and rapport. That’s why you’ll have access to your account managers mobile phone number.

We Help Build Highly Efficent Teams

We don’t just fix things when they go wrong we work with you and your team to provide IT services that build processes that work for you to help you grow your business. Such as producing bi-monthly reports to show where your technology infrastructure could be improved.

Business IT Support for Teams in Yorkshire - Leeds, Harogate, Wetherby, Otley and York

Business IT Support Services

Tune and monitor your network and devices, work efficiently.
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Cyber Security

Protect networks, devices from attack. Cyber security for business solutions.
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Data Backup & Disaster Recovery

A robust backup solution Full Disaster Recover.

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Remote Working

Want to create a truly mobile office and allow your team to work remotely from anywhere?

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Data Services

Email, Website Hosting, Servers, Business Phones & Internet, Microsoft Office 365 Migrations.

Data Cabling & WiFi

Professionally designed networks and data cabling from design to install to test to support.

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Phone & Video (Team meetings and collaboration)

Reliable communication, for team collaboration.

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Our delighted customers

“We have developed a great partnership with Aurora Tech Support. They are always on hand to help with any issues which since they have looked after our IT are very few and far between. I wholeheartedly recommend Darren and his team for all IT services. They provide a fantastic service”

Shellene Heselton, Absolute Commercial Interiors Ltd

“Aurora Tech Support didn’t just fix our IT — they helped us understand it. Issues dropped, security improved, and we finally had confidence in what we were paying for.”

Operations Director, Yorkshire-based healthcare business

“We were already using Microsoft 365, but it wasn’t until Aurora Tech Support got involved that we realised how exposed and inefficient our setup actually was. They tightened security, put proper controls in place, and made sure everyone knew how to use the tools properly. It’s now faster, safer, and far less stressful — and we finally feel confident that our data is protected.”

Richard, iKoustic

“Cyber Essentials felt daunting at first, but Aurora Tech Support made the whole process straightforward and practical. They didn’t just help us pass — they fixed genuine weaknesses and explained why things mattered. The result was certification, fewer security concerns, and a much clearer understanding of our responsibilities as a business.”

Operations Manager, Cloud Accountant

Together Let’s Make Things Happen

A reliable ongoing I.T. partner for your business.

Being proactive and monitoring your systems to deliver a higher level of performance, functionality and stability is cost-effective for your business.

Business IT Support and Team Collaboration

By procuring professional IT services from a reliable IT partner you can better utilise your team and produce better results for you and your clients. Having a partner in your teams corner providing IT services to your business is not only cost effective but time effective, your whole team has a contact they can call when there’s an issue, meaning managers and HR aren’t getting caught in the middle and losing your businesses most precious commodity, time.

These tangible benefits to your business is why managed IT services are so critical. We have offices around the country but our Leeds office has been open since 2003, your businesses IT services are in safe and experenced hands. We currently work with over 400 businesses to manage their IT support and service requirements from Leeds to clients all over the United Kingdom.

We understand that one of the most important factors for your business when procuring IT services is trust. You need to know you’re in good hands.

You know the benefits that technology can accrue to you and your team but don’t fully understand how it all works. And of course you don’t want to buy a service you don’t understand. But you know the right technology and technology partner can help you.

For most small businesses, outsourcing IT is the most efficient way to gain expertise, peace of mind, efficiency and growth when your business needs it.

We’d love to prove ourselves to you and your team and build that trust and are more than happy to come to you to meet in person. To meet you, your team and understand your current IT setup.

Common questions about IT Support

IT support for your business in a nutshell comes in two “flavours” firstly reactive support, i.e. there’s an issue and you call for help, the problem is solved everyone goes back to what they are doing. Or two a proactive SLA (service level agreement) this is a monthly agreement where the IT provider will monitor all devices and make sure security is up to data, backups are not just running but working and can be restored, updates for devices are installed and slow devices and iminent failures of hardware are picked up on usually before they happen. And perhaps most importantly of all offers amazing communication and customer service, that unfortunately isn’t universal among IT providers.

It should be a given that the IT provider you employ are technically sound, but perhaps most important of all is they communicate, are proactive, responsive, approachable and conscientious. Unfortunately many are not. We however are the exception.

A typical monthly agreement for IT support or SLA will cover. Monitoring of devices, updating of company devices, backup of company devices, security settings and software of company devices. As well as support for issues and recommendations of system upgrades for your businesses IT infrastructure.

For most UK small businesses, managed IT support typically costs from £250 to £1,000+ per month, depending on size, complexity, and level of cover.

Pricing is usually influenced by:

  • Number of users and devices

  • Whether support is fully managed or hybrid

  • Cyber security requirements (EDR, email security, MFA, monitoring)

  • Backup, disaster recovery, and compliance needs

  • On-site vs remote support expectations

Lower-cost options often cover reactive support only, while higher-quality managed services include 24/7 monitoring, proactive maintenance, security management, patching, backups, and a responsive helpdesk.

The key thing to understand is that managed IT support isn’t just about fixing problems — it’s about preventing downtime, reducing risk, and giving business owners confidence that their systems are being looked after properly.

While prices vary, most UK SMEs find that paying a predictable monthly fee is far more cost-effective than relying on ad-hoc IT support.

Businesses that choose the cheapest option often discover hidden costs later, such as:

  • Lost productivity due to downtime

  • Security incidents or data loss

  • Emergency call-out fees

  • Unsupported or outdated systems

A well-structured managed IT service spreads the cost of support, security, and maintenance across the year — helping businesses budget accurately while avoiding unpleasant surprises.

For many small businesses, managed IT support quickly pays for itself through time saved, fewer disruptions, and reduced operational risk.

Proactive IT management focuses on preventing issues before they impact the business, rather than reacting once something breaks.

Key benefits include:

  • Reduced downtime
    Problems are identified and resolved early, often before users notice anything is wrong.

  • Improved security
    Devices are patched, monitored, and protected against modern cyber threats like ransomware and phishing.

  • Predictable costs
    Fixed monthly pricing replaces unexpected emergency bills.

  • Better performance
    Systems run faster and more reliably when they’re properly maintained.

  • Peace of mind for business owners
    Knowing that someone is actively monitoring your IT allows you to focus on running the business, not firefighting tech issues.

For small businesses especially, proactive IT management provides the structure and reliability of an in-house IT team — without the cost of employing one.

Not sure where to start?

  • Worried about cybersecurity? → Start with a quick chat about your current security and where you’d like to be.

  • Unsure if your IT is good enough? → Start with a quick chat about what good IT actually looks like

  • Comparing MSPs? → Start with a quick chat about what to look for (and what to avoid)