Remote working — sometimes called flexible working, hybrid working, or working from home (WFH) — has become a standard way of operating for many businesses across the UK and beyond.
In this article, we explain what remote working is, how it works, and what’s needed to make it successful for your business and your employees.
What is remote working?
Remote working means employees carry out their jobs away from a central office location.
This could include:
- Working from home
- Working from a co-working space
- Working from a café, shared workspace, or while travelling
Some companies are fully remote, while others use hybrid working, combining time at home and in the office.
How does remote working actually work?
Remote working relies on a combination of technology, communication, and processes. Here’s how it typically comes together:
1. Reliable internet connection
Employees need stable broadband or mobile internet at home or wherever they’re working. Without this, accessing cloud systems, attending video meetings, or collaborating with the team becomes difficult.
2. Devices and equipment
Most remote workers need:
- A laptop or PC (often provided by the employer)
- A mobile phone or softphone app
- Headsets, webcams, and sometimes an external monitor
Some companies provide ergonomic chairs or equipment to ensure comfort and health.
3. Cloud-based tools
To work remotely, employees need secure access to business systems and files. This is typically done through:
- Microsoft 365 or Google Workspace (email, documents, spreadsheets, cloud storage)
- Project management tools (e.g., Trello, Asana, Monday.com)
- Communication tools (e.g., Microsoft Teams, Slack, Zoom)
- VPN or secure remote desktop access for sensitive systems
4. Communication and collaboration
Clear communication is key. Teams usually stay in touch via:
- Instant messaging
- Video meetings
- Email updates
- Shared documents and task boards
Many organisations also have regular check-ins, team meetings, and performance catch-ups to keep everyone aligned.
5. Security and data protection
Remote working requires proper security measures to protect company data:
- Encrypted connections (VPNs)
- Endpoint security (antivirus, device management)
- Strong passwords and multi-factor authentication
- Policies for handling sensitive data outside the office
6. Clear policies and expectations
Successful remote working also depends on having clear guidelines, such as:
- Working hours and availability
- Performance expectations
- How to report issues or request help
- Health and safety responsibilities at home
What are the benefits of remote working?
- Flexibility → Better work–life balance for employees
- Cost savings → Lower office and commuting costs
- Access to wider talent → Hire people from different regions
- Productivity gains → Many report being more focused without the distractions of the office
What are the challenges?
- Communication gaps or misunderstandings
- Feelings of isolation or disconnection
- Managing performance remotely
- Security risks if systems aren’t properly set up
Summary
Remote working is here to stay — and when done right, it can benefit both businesses and employees. By combining the right technology, tools, policies, and security, companies can build a flexible and productive remote working setup.
If you’d like help setting up secure and efficient remote working for your business, contact us — we’d be happy to help!
Frequently Asked Questions (FAQs)
What is the difference between remote working and hybrid working?
Remote working means working entirely away from a central office — usually from home. Hybrid working combines remote working with some days in the office, offering more flexibility.
What equipment do I need to work remotely?
At minimum, you’ll need a laptop or PC, a reliable internet connection, and access to cloud-based tools like Microsoft 365 or Google Workspace. Many people also use a headset, webcam, and sometimes an external monitor for video calls and comfort.
How can employers monitor remote work?
Employers often use clear performance goals, regular check-ins, and collaboration tools (like Microsoft Teams or Asana) to track progress. Some organisations also use time-tracking or project management software, but trust and communication are key.
Is remote working secure?
Yes — but only if the right measures are in place. This includes using secure Wi-Fi, VPNs, antivirus software, strong passwords, and multi-factor authentication. Employers should also provide clear data security policies for remote workers.
What are the main benefits of remote working?
- Better work–life balance
- Reduced commuting time and costs
- Greater flexibility
- Access to a wider talent pool
- Potential cost savings for businesses
What are the common challenges of remote working?
- Communication issues
- Feelings of isolation
- Difficulty separating work from home life
- Security risks if devices and networks aren’t properly protected
How do companies support remote workers?
Companies can support remote workers by providing proper equipment, clear policies, regular communication, virtual social activities, mental health support, and opportunities for professional development.
